1. Acceptance of Terms

By accessing, browsing, or using the NegoBetter website located at negobetter.com ("the Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). Throughout these Terms, "NegoBetter," "we," "us," and "our" refer to the individual operator of the Service, and "you" and "your" refer to the user or viewer of the Service. If you do not agree to these Terms in their entirety, you must not access or use the Service.

2. Service Description

NegoBetter is an AI-powered tool that analyzes home inspection PDF reports and generates estimated repair cost ranges for real estate negotiation purposes. The Service uses third-party artificial intelligence models to extract defects from uploaded inspection reports and matches them against a proprietary database of typical repair costs with regional pricing adjustments. A free analysis preview is available at no charge. Downloading the full professional repair addendum document (available in DOCX and PDF formats) requires an active subscription plan or credit pack purchase. Plans start at $15 per month. The Service is designed primarily for use in United States residential real estate transactions.

3. Eligibility

You must be at least eighteen (18) years of age and legally capable of entering into a binding agreement to use the Service. The Service is intended for use within the United States; users accessing the Service from other jurisdictions do so at their own risk and are responsible for compliance with applicable local laws. By creating an account, you represent and warrant that all registration information you provide is truthful, accurate, and complete, and you agree to maintain the accuracy of such information.

4. Individual Operator Disclosure

NegoBetter is owned and operated by an individual sole proprietor based in the United States, and is not a registered LLC, corporation, partnership, or other formal business entity. This disclosure is provided for transparency. The operator's personal liability is governed by applicable law. By using the Service, you acknowledge and accept this operational structure and any limitations it may entail.

5. User Accounts and Security

You may create an account using an email address and password or through Google OAuth single sign-on. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must provide accurate and current information during registration and promptly update it if it changes. You agree to notify us immediately at support@negobetter.com if you become aware of any unauthorized access to or use of your account. We reserve the right to suspend or disable any account that we reasonably believe violates these Terms or poses a security risk.

6. AI-Generated Estimates — No Professional Advice

⚠️ IMPORTANT: Please read this section carefully before using the Service.

All repair cost estimates generated by NegoBetter are AI-generated approximations intended solely as informal negotiation guidance. They do not constitute professional contractor bids, engineering assessments, home appraisals, property valuations, home warranty evaluations, or any form of licensed professional advice.

The operator of NegoBetter is not a licensed contractor, professional engineer, certified home inspector, real estate appraiser, or any other licensed professional. You must always obtain independent professional estimates from licensed, qualified contractors before making any financial decisions, entering into purchase agreements, or authorizing repair work. You acknowledge and agree that you assume full responsibility for any and all decisions made based on the Service's output, and that NegoBetter shall bear no liability for the consequences of such decisions.

7. Accuracy Disclaimer

While we strive to provide useful estimates, AI-powered analysis may contain errors, omissions, misidentifications, or inaccuracies in defect extraction and cost estimation. Actual repair costs may differ significantly from the estimates provided due to factors including but not limited to: regional labor rates, contractor availability, material price fluctuations, property-specific conditions, accessibility limitations, and the specific scope of work required.

The repair cost database used by the Service reflects typical national cost ranges adjusted by state-level regional multipliers. These figures do not reflect specific local market conditions, individual contractor pricing, or real-time material costs. The Service employs a two-pass analysis system (conservative and thorough) to produce a cost range; however, actual costs could fall outside this range. NegoBetter makes no warranty, representation, or guarantee regarding the accuracy, completeness, timeliness, or reliability of any estimate produced by the Service.

8. Payment Terms, Refunds, and Cancellation

Uploading and analyzing inspection reports through the free preview is available at no charge. Accessing the full professional repair addendum document requires an active subscription plan or credit pack purchase. Subscription plans are billed monthly and may be canceled at any time through the Stripe Customer Portal. All payments are processed securely through Stripe, Inc. We do not store, process, or have access to your full credit card numbers or banking details.

All sales are final. Because the addendum document is a digital product delivered immediately upon payment, refunds are generally not available. However, refunds may be issued at the sole discretion of the operator on a case-by-case basis — for example, if the Service failed to produce a valid report due to a verifiable technical error. To request a refund, contact support@negobetter.com within fourteen (14) days of purchase, including your session ID and a description of the issue. Prices for the Service are subject to change at any time; however, any price changes will not affect previously completed purchases.

9. Uploaded Content and User Data

You retain full ownership of any inspection reports or other documents you upload to the Service. By uploading a document, you grant NegoBetter a limited, non-exclusive, non-transferable, revocable license to process, analyze, and temporarily store the document solely for the purpose of providing the Service to you. Uploaded PDF files are transmitted to third-party AI services (including LlamaParse and Google Gemini) for parsing and analysis; please refer to our Privacy Policy for details on third-party data handling. You represent and warrant that you have the legal right to upload any documents you submit and that doing so does not violate any third party's intellectual property rights, privacy rights, or other legal rights. Uploaded PDF files are processed in memory and are not permanently stored by NegoBetter after analysis is complete.

10. Intellectual Property

The NegoBetter name, logo, website design, user interface, underlying software code, repair cost database, AI analysis methodology, prompt engineering, document templates, and all related intellectual property are owned by the operator and are protected by applicable intellectual property laws. The addendum documents generated by the Service become your property upon purchase; however, the underlying methodology, templates, database, and software used to create them remain the exclusive intellectual property of the operator. You may not reproduce, reverse-engineer, decompile, disassemble, or attempt to extract the repair cost database, AI prompts, algorithms, or any other proprietary component of the Service. Nothing in these Terms grants you any rights to NegoBetter's trademarks, service marks, trade names, or branding.

11. Prohibited Uses

You agree not to use the Service for any of the following:

Any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
Scraping, crawling, or using automated tools, bots, or scripts to access the Service, extract data, or circumvent rate limits
Reverse-engineering, decompiling, or attempting to derive the source code, AI analysis pipeline, prompts, or pricing database of the Service
Uploading malicious files, viruses, or content that is not a legitimate home inspection report (including fraudulent or fabricated documents)
Using the Service or its output for competitive intelligence purposes or to build, train, or improve a competing product or service
Circumventing, disabling, or interfering with any security, authentication, or rate-limiting features of the Service
Impersonating any person or entity, or misrepresenting your affiliation with any person or entity
Reselling, sublicensing, or redistributing the Service or access to it without the express written consent of the operator
Using the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. THE OPERATOR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE, RELIABLE, OR MEET YOUR SPECIFIC REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM RELIANCE ON ANY ESTIMATE, REPORT, OR OUTPUT PRODUCED BY THE SERVICE; COST OF PROCUREMENT OF SUBSTITUTE SERVICES; OR BUSINESS INTERRUPTION. THE OPERATOR'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO THE OPERATOR IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF THE OPERATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless the operator from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property, privacy, or contractual rights; or (d) any decisions, actions, or transactions made based on the Service's output or estimates. This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Service.

15. Third-Party Services and Links

The Service relies on third-party providers including, but not limited to, LlamaParse (LlamaIndex) for PDF text extraction, Google Gemini for AI-powered defect analysis, Stripe for payment processing, Supabase for database hosting, Vercel for frontend hosting, and Railway for backend hosting. The availability, performance, and reliability of the Service depend in part on these third-party providers, and the operator is not responsible for their actions, omissions, terms, or privacy practices. Service disruptions caused by third-party provider outages or changes are not within the operator's control. Any links to external websites, resources, or services are provided for informational convenience only and do not constitute an endorsement by the operator; we are not responsible for the content, accuracy, or practices of any linked third-party sites.

16. Service Availability and Force Majeure

The operator does not guarantee continuous, uninterrupted, or error-free access to the Service. The Service may be temporarily unavailable due to scheduled or unscheduled maintenance, software updates, or factors beyond the operator's reasonable control. The operator shall not be liable for any failure or delay in performing obligations under these Terms caused by events beyond reasonable control, including but not limited to: natural disasters, acts of God, epidemics, internet or telecommunications outages, power failures, third-party service provider failures, government actions, civil unrest, or acts of terrorism (collectively, "Force Majeure Events"). The operator reserves the right to modify, suspend, or discontinue the Service (or any feature or part thereof) at any time, with or without notice, and without liability to you.

17. Dispute Resolution, Arbitration, and Class Action Waiver

Informal Resolution: Before initiating any formal dispute proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting us at support@negobetter.com. Both parties agree to use good-faith efforts to resolve the Dispute within thirty (30) days of notice.

Binding Arbitration: If a Dispute cannot be resolved informally, you and the operator agree that the Dispute shall be resolved exclusively through final and binding individual arbitration, rather than in court, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

CLASS ACTION WAIVER: YOU AND THE OPERATOR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and the operator agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Exceptions: Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies. Additionally, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

18. Governing Law and Jurisdiction

These Terms and any Dispute arising out of or related to them or the Service shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict-of-law principles. For any Disputes not subject to the arbitration provision above, you consent to the exclusive personal jurisdiction of and venue in the state and federal courts located within the State of North Carolina, and you waive any objection to such jurisdiction or venue.

19. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and the operator regarding the Service and supersede all prior or contemporaneous communications, whether oral or written.
Severability: If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.
No Waiver: The failure of the operator to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by the operator.
Assignment: You may not assign, delegate, or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of the operator. The operator may assign these Terms without restriction.
Notices: The operator may provide notices to you via the email address associated with your account, through in-app notifications, or by posting notices on the Service. You are responsible for ensuring your contact information remains current.

20. Changes to These Terms and Contact Information

We reserve the right to modify, amend, or replace these Terms at any time by posting the revised version on this page with an updated "Last updated" date. For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you via the email address associated with your account or through a prominent notice on the Service prior to the changes taking effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. We encourage you to periodically review this page for the latest information.

For questions, concerns, or feedback regarding these Terms of Service, please contact us at support@negobetter.com. Please also review our Privacy Policy, which describes how we collect, use, and protect your personal information.